THE VISION AND VALUES OF OUR SERVICE
Our vision is to supply a quality, caring dental health service to all who attend our group of practices regardless of their circumstances, gender, age or beliefs.
Equality of care will be a cornerstone of our core policy and applied universally.
We will provide the best and most appropriate care which the patient provides their informed consent for.
We will honestly and openly discuss care pathway options and costs with all patients in suitable language with / without other individuals who care for them should the patient request this.
Privacy will be ensured and confidentiality maintained at all times. Patient’s dignity will be preserved and respected during their dealings with the practice.
We will involve our patients in their own care seeking and respecting their opinions on their treatment being compassionate in our provision and mindful of their desires.
A safe, clean and pleasant environment will be created for patients to attend at in all of the practices, observing best practice protocols.
We will audit our performance and seek advice and external review where need is identified or guidance considered beneficial.
We will regularly review and revise these aims to ensure compliance and consistency of application.
The leadership of our team will be fair, open and consistent.
All staff members will feel at liberty to air concerns or identify possible weaknesses in our standards of care or applicable working systems.
Each individual will be listened to and supported to provide their evidence in regard to the concerns highlighted.
They will be involved in the investigation into the matter and the resulting outcomes will be discussed openly and publicised widely within the group.
Leadership will respectful, but responsive, dynamic and strong. We will aim to to be the best we can be and aspire to excellence in all that we do.
“CARE FOR ALL, CARING FOR EVERYONE”